There’s more than one way to start your EV charging session with Chargie. We created multiple ways to start a charge to provide drivers with easy and intuitive options that fit their lives best. Here are all the ways EV drivers can start their charging session with Chargie.
How to start your EV charging session:
1. Plug-in your EV
2. Start charging by:
a. Scanning the QR code:
Scan the QR code located on the charger through the Chargie app or device camera. The session will start automatically.
b. Typing in the Station ID Number:
Press “Scan QR Code” in the Chargie app and type in the Station ID # located on the charger. The session will start automatically. This is a great way to start your session remotely.
c. Tapping your RFID tag
Look for the RFID symbol on the charger and tap your Chargie RFID tag on it. The charging session will automatically start. *NOTE* A Chargie RFID tag must be registered to your account prior to initiating a charging session.
d. Using the Payment Terminal: (Level 3 – Fast Chargers Only)
Follow the detailed instructions on the station display screen. Payment terminal accepts both credit card and mobile pay to start charging.
e. Contacting Support:
If you’re ever feeling frustrated or need some assistance, call or message our 24/7 support team. All they need is a Station ID number and they’ll be able to start your session.
For more information, check out our step-by-step guide to using an EV charging station.
EV charging in a low connectivity environment:
Some stations may be located in environments with low or no connectivity. While our stations were designed and installed to always have connection, that doesn’t mean your phone always will. After plugging in your EV, use the following methods to start your charge when you have low or no signal:
1. Plug-in your EV
2. Start charging by:
a. Scanning and Moving:
Scan the QR code located on the charger then move to an area with connectivity without closing the app. After scanning the QR code, it will display and stay on the “Preparing” screen until your session has started. To start your session, keep the app open on the preparing screen and move to an area with connectivity. Once your device is reconnected to the internet, your session will begin and display on the app.
b. Remembering the Station ID #:
Take a picture or remember the Station ID number located on the charger. Once your device has a connection, go into the Chargie app, press “Scan QR Code,” and type in the Station ID # to start the charging session.
c. Tapping your RFID tag:
Look for the RFID symbol and tap your Chargie RFID tag on it. The charging session will automatically start. *NOTE* A Chargie RFID tag must be registered to your account prior to initiating a charging session.
d. Using the Payment Terminal: (Level 3 – Fast Chargers Only)
Follow the detailed instructions on the station display screen. Payment terminal accepts both credit card and mobile pay to start charging.
e. Contacting Support:
If you’re ever feeling frustrated or need some assistance, call or message our 24/7 support team. All they need is a Station ID number and they’ll be able to start your session.
Chargie EV Charging Stations
Chargie is building the most reliable, consistent EV charging network by a mile. The places you park most of the time become places you can charge any time. Our 98%+ network uptime means you’ll return to a fully charged car and our 24/7/365 customer care gets you the support you need at every turn.
