What are the different charging statuses and what do they mean?

Preparing

Your charging session is initializing and your vehicle will receive power once you scan the QR code or plug in your EV.

Queued

Your device does not have enough signal to initiate the charge. Keep the app open – your request is queued and and we'll start your charge as soon as your device is back online.

Charging

Your vehicle is currently receiving power from the charging station.

Idle/SuspendedEV

This status message is shown in two scenarios:

A. Your EV is not pulling power because it is fully charged and/or has reached your pre-set charge limit (ex: You have your Tesla charge limit set to 80%)

B. Your EV is on a charging schedule and the next scheduled charge has not begun. We will automatically start your charge when the scheduled period begins.

Finishing

You have stopped or completed your charging session.