Frequently Asked Questions

Preparing: Your charging session is initializing and you will receive power once you have scanned the QR code.

Charging: Your vehicle is currently receiving power from the charging station.

Waiting to Charge: This status message is shown in two events:

A. Your EV is not pulling power because it is fully charged and/or has reached your pre-set charge limit.
B. Your EV is on a charging schedule and the next scheduled charge has not begun. We will automatically start your charge when the scheduled period begins.

Finishing: You have stopped or completed your charging session.

You’ll need the Chargie app to use one of our chargers. It’s free and available in both the App Store and Play Store. Download the app, add a payment method, plug in your vehicle, scan the QR code on the charging station and that’s it.

Make sure the entire code is visible and level with your camera. Tap the flash icon to add lighting if you’re in a dark setting. You can also manually enter the Station ID.

Plug in your vehicle, then use the app to scan the QR code (or enter the 5-digit Chargie ID) on the charging station to start the charge. If you’re at a station with an RFID reader, you can tap your RFID tag. If you are having issues starting a charge, please reach out to our support team.

Choose your plug type, provide a payment method, and start your charge. Step by step instructions are on the screen and payment terminal, located on the front of the charger. If you are having issues starting a charge, please reach out to our support team.

You can end your session by simply unplugging your vehicle. You can also end your session remotely through the Chargie app. If you are having issues ending a charge, please reach out to our support team.

End your session by pressing unlock, scanning the payment method used to initiate the charge, and then pressing stop. Step by step instructions are on the screen and payment terminal, located on the front of the charger. Experience may vary if using an adapter for your vehicle. If you are having issues ending a charge, please reach out to our support team.

The main differences between a Level 2 charger and Level 3 fast charger is the amount of kWh the charger can provide and the plug types used to charge. A Level 3 fast charger can charge 10x – 50x faster than a Level 2 charger. Our Level 2 chargers use a J1772 plug whereas our Level 3 fast chargers provide both a CSS and CHAdeMO plug on every station.

No problem, the process is the same. Plug in your vehicle, scan the QR code, and keep the app open. We’ll automatically process your request as soon as you are back online.

RFID tags are provided for some residential properties as an added convenience. Ask your property manager if they’re available at yours.

Charging rates vary by location and are set by the property owner or organization. If you have questions about pricing or fees associated with a particular charger, email us at support@chargie.com.

Chargie Pro is a subscription ($15/mo) needed in apartment/multifamily properties and provides users with network-wide access to our charging stations and covers essential aspects of our service. All other charging stations, such as those located in retail or offices, may be accessed without a subscription.

Make sure you add a payment method after you download the app. You can add a credit card under “Payment” in the settings. Then, select an amount to preload. Funds are automatically reloaded when your balance falls below $5 to ensure your vehicle charges without interruption. You can edit the auto-reload amount at any time.

Our charging stations are primarily available in private residential and multifamily buildings. Contact your property manager to see if they’ve installed our chargers. We’re working to make all our public charging locations available soon. Stay tuned!

The Chargie app is supported by iOS (11 and up) and Android (9 and up).

Level 1 charging uses a standard wall outlet and offers about 3-8 miles of charge per hour. Level 2 charging uses a higher voltage that offers about 15-30 miles of charge per hour. Level 3 charging uses a specialized high-voltage connection that offers the fastest charging speeds and can completely charge most EVs in under an hour. Actual charging speeds will vary based on the specific vehicle and its battery size/type.

Chargie Level 2 chargers support the J1772 (J plug) standard which is compatible with all North American vehicles. Chargie Level 3 fast chargers provide both CSS and CHAdeMO plugs on every station. Tesla drivers can charge on Level 2 chargers using the J plug adapter that comes included with their vehicle. Tesla drivers will need an adapter for either CSS or CHAdeMO, which is not included with their vehicle, to charge on a Level 3 fast charging station.

Our Level 3 fast charging stations have both a CSS and CHAdeMO plug on every station. If your vehicle does not use one of these plug types, an adapter is required to charge. Car manufacturers that use these plugs include: General Motors, Ford, Chrysler, Dodge, Jeep, BMW, Mercedes, Volkswagen, Audi, Porsche, Honda, Kia, Nissan, Mitsubishi, Fiat, Hyundai, Volvo, smart, MINI, Jaguar, Land Rover, Bentley, Rolls Royce and others.

Yes! All Tesla models (Model 3, Model Y, Model X, etc) can charge using the J1772 (J plug) adapter that comes included with the vehicle. Tesla drivers will need an adapter for either CSS or CHAdeMO, which is not included with their vehicle, to charge on a Level 3 fast charging station.

You don’t need to reserve a charger in order to use it. However, chargers in some locations maybe be assigned to a specific resident or parking space.

In the Chargie mobile app, open the Settings menu, tap Account, then tap “Account deletion” to proceed. Deleting your account will end any active sessions and permanently remove your profile, transaction history, and all other associated personal information. Any remaining account balance will be refunded to the original payment method in 3-5 business days. If you would like to create another Chargie account in the future, you may register with the same email address.

Email us at support@chargie.com or contact us through our support page, we are always happy to help!